Most orders arrive within 1–5 business days. We ship from multiple warehouses across the US, so your order is always close. Orders are processed within 2 business days (Mon–Fri).

Yes. All orders within the United States ship free, no minimum required.

We currently ship within the United States only. International shipping is coming soon.

You'll receive a shipping confirmation email with a tracking number once your order ships. Click the link to track your package in real time.

Yes. We ship large and heavy items including patio furniture sets, tool chests, and storage cabinets via freight or standard carriers. Delivery time for oversized items may be 1–5 business days. All large-item orders include free shipping.

If your package hasn't arrived after 7 business days, contact us at support@radeway.com. We'll investigate immediately and either reship your order or issue a full refund — at no cost to you.

Address changes must be requested within 2 hours of placing your order. Email support@radeway.com immediately with your order number and new address. Once the order ships, address changes are no longer possible.

We offer a 30-day return policy. Items must be unused, in original packaging, and in the condition you received them. See our full Return Policy for details.

Email support@radeway.com with your order number and reason. Our team responds within 24 hours with return instructions.

Refunds are processed within 3–5 business days after we receive and inspect the return. The refund goes back to your original payment method.

Yes. Contact us and we'll arrange an exchange. We cover return shipping on exchanges for orders over $200.

We're sorry for the mix-up. Email support@radeway.com with your order number and a photo of what you received. We'll ship the correct item immediately at no charge — and you don't need to return the wrong one.

Assembled items can be returned within 30 days if there is a defect or quality issue. For change-of-mind returns, items should be in original, unassembled condition. Contact us to discuss your specific situation — we're flexible.

Yes. Every item is brand new, ships from our US warehouses, and goes through quality inspection before shipping.

Yes. Products requiring assembly include detailed instructions and all necessary hardware. Many items also include video tutorials — check the product page.

Take photos and email support@radeway.com within 48 hours. We'll send a replacement or full refund — no need to return the damaged item.

Yes. For most furniture and tool products, we can provide replacement parts such as hardware, covers, or cushions. Email support@radeway.com with your order number and the part you need.

Many of our products are available in multiple colors, sizes, or configurations. Check the product page for available variants. If you're looking for a specific combination, contact our team and we'll help you find the best option.

Radeway's outdoor furniture collection includes patio dining sets, lounge chairs and sectionals, porch swings, pergolas and gazebos, and outdoor storage solutions. Most pieces are made with weather-resistant materials including powder-coated steel, PE rattan, and UV-resistant fabric — built for year-round outdoor use.

Consider these factors: Space size — measure your patio or deck before ordering; Usage — dining sets for meals, sectionals for lounging, loveseats for small spaces; Material — rattan for aesthetics, powder-coated steel for durability, wood-look for warmth; Climate — if you get heavy rain or snow, look for rust-proof frames and waterproof cushion covers. Our product pages include exact dimensions to help you plan.

Yes. Our outdoor furniture is designed for all-weather use. Frames use powder-coated steel or rust-resistant aluminum to prevent corrosion. Cushions feature water-resistant fabric and removable covers. For prolonged exposure to extreme weather, we recommend furniture covers (available separately) to extend product life.

Key considerations: Capacity — count your tools and choose a chest with enough drawers; Build quality — look for heavy-gauge steel and smooth ball-bearing drawer slides; Locking — central lock secures all drawers at once; Size — measure your garage space; Weight capacity — our tool chests support 100–300 lbs total. Radeway's tool storage lineup starts at compact 3-drawer chests up to full-size 72-inch rolling cabinets.

For small patios or balconies: bistro sets (2-person table + chairs), foldable chairs, or loveseat sets work well in tight spaces. For small garages: wall-mounted tool organizers and compact 3-drawer tool chests maximize space. All product pages include exact dimensions to help you confirm fit before ordering.

Yes. Our outdoor furniture uses rounded edges and stable frames safe for family use. Pet products (crates, beds, feeding stations) are sized for all breeds and made with non-toxic materials. For families, we recommend our patio sectionals with washable cushion covers and our spacious pet crates with secure double-door latches.

Yes. Most Radeway products include a 1-year manufacturer's warranty covering defects in materials and workmanship. The specific warranty period is listed on each product page. For warranty claims, email support@radeway.com with your order number and photos.

Every product goes through multi-stage quality control: factory inspection at the source, pre-shipment testing for structural integrity and safety, and warehouse inspection before fulfillment. We've served hundreds of thousands of US customers since 2016 with over 50,000 five-star reviews across platforms.

Radeway (by Winmore Master Inc.) owns its supply chain end-to-end — from factory to your door. This means: no retail markup, faster quality control, and direct customer support. We've been operating since 2016 with US-based fulfillment, so you get factory-direct quality with domestic shipping speeds. Our California-based support team handles all issues directly — no third-party runaround.

Basic care extends product life significantly: Wipe down frames with a damp cloth monthly; Clean cushions with mild soap and water, air dry; Use furniture covers during winter or extended non-use; Apply rust-prevention spray annually on steel frames in coastal/humid climates. Avoid leaving cushions outside during heavy rain for extended periods.

Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.

Absolutely. Our store uses SSL encryption powered by Shopify. We never store your credit card details.

Yes. We support Shop Pay Installments, which lets you split your purchase into 4 interest-free payments. Available at checkout for eligible orders. No credit check required for most orders.

Radeway was founded in 2016 in Fremont, California, as part of Winmore Master Inc. We started with a small team and a simple goal: bring quality home products directly to consumers without traditional retail markups.

Radeway (Winmore Master Inc.) is headquartered in Fremont, California and operates multiple fulfillment centers across the US for fast nationwide delivery.

You can shop Radeway products on our official website at radeway.com, as well as on Amazon and Walmart. For the widest selection and best prices, we recommend shopping directly on our website — no marketplace fees means better value for you.

Yes. RaDEWAY is the consumer-facing brand operated by Winmore Master Inc., a US-registered company based in Fremont, California. All products sold on radeway.com are fulfilled and supported by Winmore Master Inc.

Email: support@radeway.com
Phone: +1 626-205-3786
Hours: Mon–Fri, 9 AM – 5 PM PST