30-Day Return & Refund Policy
We stand behind every product we sell. If you're not completely satisfied, we'll make it right.
✓ 30-Day No Questions Asked Returns
Return any item within 30 days of delivery for a full refund. That's our promise to you.
Return Window
You have 30 full days from the date of delivery to return your item. We believe that's plenty of time to decide if your purchase is perfect for your space.
What Can Be Returned
- All furniture and home goods in original condition
- Outdoor furniture and equipment
- Tools and small appliances
- Pet supplies and toys
- Items must be in original packaging when possible
How to Start Your Return
- Contact us at support@radeway.com or call (626) 205-3786
- Provide your order number and reason for return
- Receive your prepaid return label within 24 hours
- Pack and ship using our provided label
Return Shipping
We provide free return shipping labels for most items. For large furniture items, we'll arrange pickup or provide detailed return instructions. Our goal is to make returns as easy as possible.
Refund Processing
- Processing time: 3-5 business days after we receive your return
- Refund method: Original payment method
- Notification: You'll receive email confirmation when your refund is processed
Special Circumstances
Damaged or Defective Items
Received something damaged or defective? We'll expedite a replacement or full refund, plus we'll cover all shipping costs. Just contact us within 7 days of delivery.
Wrong Item Received
If we sent you the wrong item, we'll arrange immediate pickup and send the correct item at no charge to you.
Items That Cannot Be Returned
- Customized or personalized items
- Items damaged by normal wear and use
- Consumable products that have been used
Questions About Returns?
Our friendly customer service team is here to help:
- Email: support@radeway.com
- Phone: (626) 205-3786
- Hours: Monday-Friday, 9 AM - 6 PM PST