Return Window

You have 30 full days from the date of delivery to return your item. We believe that's plenty of time to decide if your purchase is perfect for your space.

What Can Be Returned

• Unused furniture and home goods
• Outdoor furniture and equipment
• Tools and small appliances
• Pet supplies and toys
• Items must be unused and in their original packaging

How to Start Your Return

1. Contact us at support@radeway.com or call (626) 205-3786
2. Provide your order number and reason for return
3. Receive your prepaid return label within 24 hours
4. Pack and ship using our provided label

Return Shipping

We provide free return shipping labels for most items. For large furniture items, we'll arrange pickup or provide detailed return instructions. Our goal is to make returns as easy as possible.

Refund Processing

• Processing time: 3-5 business days after we receive your return
• Refund method: Original payment method
• Notification: You'll receive email confirmation when your refund is processed

Special Circumstances

Items That Cannot Be Returned

• Customized or personalized items
• Items damaged by normal wear and use
• Items that have been used or are not in their original packaging
• Consumable products that have been used