Does Radeway offer free shipping?

Yes! Radeway offers FREE standard shipping on all orders across the United States. No minimum order required.

How long does standard shipping take?

Standard shipping takes 1–5 business days. Orders are processed within 1-2 business days before shipping.

Do you offer expedited shipping?

Yes, we offer 2-Day Expedited and 1-Day Express shipping options available at checkout for an additional fee.

Where does Radeway ship from?

We ship from 7 warehouses across 4 strategic US locations — in California, Texas, New Jersey, and Georgia — to ensure the fastest delivery to your location.

Does Radeway ship to Hawaii or Alaska?

We ship to the contiguous 48 US states. We do not ship to Hawaii, Alaska, or US territories at this time.

What if my package is damaged or lost?

If your package arrives damaged, contact us immediately with photos and we will send a replacement or issue a full refund. For lost packages, contact us within 3 days of the expected delivery date.

Shipping Policy

Free Shipping on Every Order

No minimum purchase required. Fast delivery from our US warehouses straight to your door.

📦 Free Standard Shipping — Always

Every order ships free from our 7 warehouses across 4 strategic US locations. Most orders arrive within 1–5 business days.

Shipping Options & Delivery Times

Shipping Method	Cost	Delivery Time
Standard Shipping — all orders	FREE	1–5 business days
2-Day Expedited	$199.99	2 business days
1-Day Express	$299.99	1 business day

* Expedited options available at checkout. Delivery times apply to orders placed before 2 PM EST Monday–Friday.

Our Warehouse Network

We operate 7 fulfillment centers across 4 US locations across the United States to ensure fast delivery:

West Coast Hub — California
Central Hub — Texas
East Coast Hub — New Jersey
Southeast Hub — Georgia

Your order ships from the warehouse closest to your location for the fastest possible delivery.

Processing Time

Standard items: 1–2 business days
Large furniture: 2–3 business days

Orders placed before 2 PM EST Monday–Friday typically process the same day.

Tracking Your Order

Order Confirmation

You'll receive an email confirmation with your order details immediately after purchase.

Shipping Notification

Once your order ships, you'll get a tracking number and can monitor your package's progress in real-time.

Delivery Updates

We'll notify you when your package is out for delivery so you can plan to receive it.

Shipping Restrictions

Delivery Areas

We currently ship to all 50 US states. Some restrictions apply to:

Hawaii and Alaska (additional shipping charges may apply)
PO Boxes (small items only)
APO/FPO addresses (contact us for availability)

International Shipping

We currently ship within the United States only. International shipping may be available for select items — please contact us for details.

Shipping Carriers

We work with trusted national carriers to ensure reliable delivery:

FedEx
UPS
USPS
Specialized freight carriers for large items

Delivery Issues

Damaged Packages

If your package arrives damaged, please contact us immediately with photos. We'll resolve the issue quickly with a replacement or full refund.

Lost Packages

If your tracking shows delivered but you haven't received your package, contact us within 3 days. We'll investigate with the carrier and ensure you receive your order.

Delivery Delays

While rare, weather or carrier delays can occur. We'll proactively communicate any delays and work to minimize disruption to your delivery.

Shipping Questions?

Our customer service team is ready to help:

Email: support@radeway.com
Phone: (626) 205-3786
Hours: Monday–Friday, 9 AM – 6 PM PST

For order tracking, have your order number ready when you contact us.