Terms & Conditions

Terms of Service

Welcome to RaDEWAY. By using our website and services, you agree to these terms.

Effective Date: March 2026

At RaDEWAY, we're committed to providing you with quality home and outdoor products along with exceptional customer service. These terms outline our mutual rights and responsibilities.

1. About RaDEWAY

RaDEWAY is operated by Winmore Master Inc, a California corporation headquartered in Fremont, California. We specialize in furniture, outdoor equipment, tools, pet supplies, toys, and small appliances for the modern home.

2. Acceptance of Terms

By accessing or using our website (radeway.com), placing an order, or using our services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our services.

3. Use of Our Website

Permitted Use

You may use our website to:

Browse and purchase products
Access product information and reviews
Contact customer service
Create and manage your account

Prohibited Activities

You agree not to:

Use our website for any illegal purpose
Attempt to gain unauthorized access to our systems
Upload malicious content or viruses
Interfere with the proper functioning of our website
Use automated scripts to collect information

4. Orders and Payments

Order Acceptance

All orders are subject to acceptance by RaDEWAY. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product information, or suspected fraudulent activity.

Pricing

All prices are listed in US dollars and are subject to change without notice. We make every effort to ensure pricing accuracy, but errors may occur. If we discover a pricing error, we'll contact you before processing your order.

Payment

We accept major credit cards, PayPal, and other payment methods as displayed during checkout. Payment is due at the time of order placement. Your payment information is processed securely through encrypted channels.

5. Shipping and Delivery

Delivery times are estimates based on product availability and shipping method selected. We are not responsible for delays caused by shipping carriers or circumstances beyond our control. Risk of loss transfers to you upon delivery to the carrier.

6. Returns and Refunds

Our return policy allows returns within 30 days of delivery. Please refer to our detailed Return & Refund Policy for complete terms and conditions.

7. Product Warranty

Manufacturer Warranties

Products come with manufacturer warranties as specified. We'll assist you in warranty claims and provide replacement or repair services when covered under warranty terms.

Our Quality Promise

If you receive a defective item, contact us within 30 days for a replacement or refund. We stand behind the quality of every product we sell.

8. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our services, you consent to our data practices as described in our Privacy Policy.

9. Intellectual Property

All content on our website, including text, images, logos, and designs, is owned by RaDEWAY or our licensors and is protected by copyright and other intellectual property laws. You may not use our content without express written permission.

10. Limitation of Liability

To the fullest extent permitted by law, RaDEWAY's total liability for any claims arising from your use of our products or services shall not exceed the amount you paid for the product giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.

11. Indemnification

You agree to indemnify and hold harmless RaDEWAY, Winmore Master Inc, and our employees from any claims, damages, or expenses arising from your use of our website or violation of these terms.

12. Dispute Resolution

Governing Law

These terms are governed by the laws of the State of California, without regard to conflict of law principles.

Resolution Process

We encourage you to contact us first to resolve any disputes. If we cannot resolve the issue informally, any disputes will be resolved through binding arbitration in Alameda County, California.

13. Changes to Terms

We may update these terms from time to time. Significant changes will be posted on our website with an updated effective date. Your continued use of our services constitutes acceptance of any changes.

14. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.

15. Contact Us

Questions about these terms? Reach our customer service team:

Email: support@radeway.com
Phone: (626) 205-3786
Hours: Monday-Friday, 9 AM - 6 PM PST

Thank you for choosing RaDEWAY. We appreciate your business and look forward to serving you.