Shipping policy
Fast & Reliable Shipping
Free shipping on every order. Fast delivery from our US warehouses to your door.
📦 Free shipping on every order
Fast delivery across the US from our dozens of warehouses across 4 US hubs. Most orders arrive within 2–5 business days.
Shipping Rates & Delivery Times
Our Warehouse Network
We operate dozens of fulfillment warehouses across 4 US hubs to ensure fast delivery:
- West Coast Hub - California
- Central Hub - Texas
- East Coast Hub - Pennsylvania
- Southeast Hub - Georgia
Your order ships from the warehouse closest to your location for the fastest possible delivery.
Processing Time
- Standard items: 1-2 business days
- Large furniture: 2-3 business days
- Custom items: 7-14 business days
Orders placed before 2 PM EST Monday-Friday typically process the same day.
Tracking Your Order
Order Confirmation
You'll receive an email confirmation with your order details immediately after purchase.
Shipping Notification
Once your order ships, you'll get a tracking number and can monitor your package's progress in real-time.
Delivery Updates
We'll notify you when your package is out for delivery so you can plan to receive it.
Large Item Delivery
For furniture and large items, we offer specialized delivery services:
- Curbside delivery: Standard for large items (included)
- White glove delivery: Inside delivery + basic assembly ($99-199)
- Full setup service: Complete assembly + placement ($149-299)
Delivery scheduling is available for large items. Our team will contact you to arrange a convenient delivery window.
Shipping Restrictions
Delivery Areas
We currently ship to all 50 US states. Some restrictions apply to:
- Hawaii and Alaska (additional shipping charges apply)
- PO Boxes (small items only)
- APO/FPO addresses (contact us for availability)
International Shipping
We currently ship within the United States only. International shipping may be available for select items - please contact us for details.
Shipping Carriers
We work with trusted national carriers to ensure reliable delivery:
- FedEx
- UPS
- USPS
- Specialized freight carriers for large items
Delivery Issues
Damaged Packages
If your package arrives damaged, please contact us immediately with photos. We'll resolve the issue quickly with a replacement or full refund.
Lost Packages
If your tracking shows delivered but you haven't received your package, contact us within 3 days. We'll investigate with the carrier and ensure you receive your order.
Delivery Delays
While rare, weather or carrier delays can occur. We'll proactively communicate any delays and work to minimize disruption to your delivery.
Shipping Questions?
Our customer service team is ready to help:
- Email: support@radeway.com
- Phone: (626) 205-3786
- Hours: Monday-Friday, 9 AM - 6 PM PST
For order tracking, have your order number ready when you contact us.